IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.
The Avaya IP Office is versatile enough to support the requirements of a 6 user telphone system right up to a multi site enterprise with up to 1000 users over 32 sites.
The Avaya IP office is available in three different edtions and with 6 different users types.
IP Office Essintial edition
The starting level of the Avaya IP Office family. This provides upto 6 ports of Voicemail with single layer Autoattendant capability and voicemail to email functionality.
IP Office Preferred Edition
Preferred Edition brings communications capabilities to give your business a competitive edge, as well as the built-in capacity you need to keep growing: thats the idea behind the IP Office Preferred Edition. With ten times more voice messaging capacity than Essential Edition and the ability to handle dozens of calls simultaneously, Preferred Edition is the right choice for any business that wants to use communications to operate more efficiently and effectively today and for the foreseeable future.
Scalable, sophisticated voice mail: The voice messaging capabilities in Preferred Edition deliver productivity and efficiencies day-in and day-out. Handle up to 40 simultaneous calls. Broadcast a single voice mail to the entire company, a specific department or just a team. Have the system “find” you and let you know when new messages arrive.
Secure “Meet me” conferencing: With its built-in conferencing capability, IP Office Preferred Edition makes it easy for all your users to host their own password-protected conference calls. The user experience becomes seamless for your staff and customers—whoever you invite to your audio conference. With its unique conference call capacity, IP Office lets you host a multitude of calls simultaneously.
Intelligent call routing: You never know when your most important customer will call. Now you don't have to worry. IP Office Preferred Edition gives you many programmable options to handle calls any time of the day or night. Program IP Office to recognize your best customers and even greet them with a personal message. Forward calls virtually anywhere with different options for each extension, times of day and different
incoming numbers or area codes.
Automated service prompts: Enrich the experience for incoming callers by providing information such as wait time, information on promotions or other communications that will add value to their overall experience.
Call recording: Built-in call recording is a great way to keep tabs on your business operations, reduce legal risks to your company and potentially meet industry compliance criteria. Record incoming or outgoing calls. Set it up in advance (establish a set frequency) or record on demand with the push of a button.
C110 Unified Communications Module (Available early 2012)
The C110 Unified communications module is a linux based processor module with an Intel Atom processor, 2GB DDR ram and 16or 32GB flash dirve. The module will provide suport for Prefered Edition, One-X portal and IP Office Mobility Server for upto 80 Users.
It takes one slot and works only in the IP Office 500v2 System.
IP Office Advanced Edition
Winning new customers makes your company grow. Keeping customers loyal and satisfied makes your company profitable. IP Office Advanced Edition helps you do both, it's the ideal solution for companies that take customer service seriously and want to be the best.
Avaya has taken the expertise that has made it the industry leader in large contact centers and tailored it to the needs of growing businesses like yours.
Automated 24/7 self service: For many, if not most customer interactions, simple is best; give your customers everything they need through an automated, self-service option: access information, get directions, check status of orders, and more. Drive revenue in off-hours and free up agents for more critical, customer-facing tasks.
Real-time customer service management: Receive alerts immediately when service thresholds you've set have been exceeded. Take swift action to optimize call routing
and ensure service levels. Get reports of all calls in progress and compare with historical reports. See how agents are doing and adjust accordingly. Optimize your staff's productivity so your customers enjoy a
professional, differentiated experience.
Seamless retrieval of recorded calls: Easily archive all recorded calls and seamlessly
search and replay any conversation. Search via browser interface and access the exact information you want. Use the replay controls to start, stop, pause, skip forward/
backward, or to export the recording to search by date, time, parties, length or target extension number. Use your results to understand problem or opportunity areas in customer service.
Users
POWER USER
For any employee with a laptop, the Power User solution takes mobility to another level.
With Power User, they can control office communications using an IP phone, mobile phone or laptop; conduct personal video calls; have calls ring simultaneously on all their devices; get automatically notified of important voice mails and e-mails (viewing them in the same inbox); set up conference calls on the fly; with up to 64 participants. It's the ultimate in communications accessibility, designed to help your people be as productive as possible, anytime, anywhere.
TELEWORKER
The Teleworker solution makes any home office a remote extension of your main office. Users truly feel like a remote extension of the main office with the same phone and functionality they'd have in the office,
and they turn their commute into productive time.
Because it all goes through the IP Office system, you can hire talent from anywhere and save money.
MOBILE WORKER
The Mobile Worker solution makes any mobile phone an extension of the office phone system, complete with call handling features, speed dials and more. No more giving out personal reach numbers. You get peace of mind knowing that when customers call, they are dialing your business number. And your employees get the tools they need to stay in touch.
OFFICE WORKER
The Office Worker solution gives anyone using a PC a complete set of tools to help them work smarter and communicate more easily. With Office Worker, they can control all communications from the screen of their
PC, get easy access to visual voicemail and use IM and presence capabilities to quickly reach co-workers.
RECEPTIONIST
Be sure the first impression you make on callers is one of prompt, personal and professional service by equipping front desk personnel with the Receptionist solution. Streamline call handling with easy point-and-click call controls. See who's calling and why. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
CUSTOMER SERVICE
AGENT
Any employee who regularly fields calls relating to sales, service, billing, product information, etc., should be equipped with the Customer Service Agent solution. It's a browser-based client that lets agents respond quickly to current conditions. Agents receive information on the number of calls on hold, in progress, lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, the customer service agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.
CUSTOMER SERVICE SUPERVISOR
If you are serious about having the best sales and service, you will want to constantly monitor and measure how you are doing. Big companies have long done it. With the Customer Service Supervisor solution,growing companies can do it, too. Customer Service Supervisor gives you the reports you need to manage your sales activities, judge the value of marketing campaigns and see how well agents are handling sales and service calls.
