Overview The Avaya IP Office range of integrated business telephone systems provide the most sophisticated Computer Telephony Integration (CTI) available on the market today. The IP Office range starts at 1 BRI and 4 extension ports, ideal for the home office, and currently stops at 4 PRI and 360 extension ports. ALL systems include Voicemail software, CTI with LAN connectivity, IP router, firewall and much more.
With optional software, you can build powerful Customer Contact Centres or more compact support groups of just a few people with overflow support, call recording and much more.
And you can be sure that when you are ready to expand, the IP Office range can expand with you with sophisticated VoIP capability to ensure cost effective networking.
Avaya IP Office 500
The all new Modular Avaya IP Office 500 is now available along with the new version 4 software. This release adds a SIP Gateway for SIP trunks, multi-site hot desking and multi-site hunt groups.
The IP500 main chassis is modular and will support up to 32 extension ports in the main unit. The Digital Station (8 port) and Analogue extension (2 or 8 port) modules can also have either BRI or Analogue Trunks added to them to ensure the main unit is fully utilised.
A legacy card module allows you to use the current Avaya IP Office400 VCMs or Trunk cards and the unit also supports up to 8 IP400 expansion units, allowing easy and cost effect upgrade from the IP400.
Avaya IP Office400 Ideal for small to mid-size businesses, the scalable Avaya IP Office solution delivers advanced IP-enabled communication and contact centre functionality, with tools for effective management and applications for improved productivity, efficiency, and information flow throughout your enterprise.
Avaya IP Office is an all-in-one solution especially designed to meet the communications challenges facing the home office, small office and medium enterprise with 2 to 360 extensions. Built on Avaya's latest advancements in converged voice and data technology, you can benefit from many of the advantages sophisticated communications deliver to your business.
With Avaya IP Office, you can choose the solution that is right for your business. Use it as a voice solution, employing either IP technology, more traditional telephony or a combination of both, and you can benefit from a comprehensive set of telephony features. Use it as a data solution to deliver both local area and wide area networking capability. And because it's an all in one solution you can use it as a converged solution delivering both your voice and data requirements. IP Office also provides networking capability so you can deploy the solution that's right for your business across a number of locations with one central management point.
Avaya IP Office is also an applications platform delivering the tools that could help you improve customer service and satisfaction, increase productivity, and boost your bottom line. Powerful business tools such as Customer Relationship Management are supported through a range of applications from basic call handling to full contact centre functionality including real time and historic reporting.
Avaya IP Office can also help businesses to improve productivity in the work place. Its sophisticated applications such as integrated messaging, voice mail and auto attendant can help your staff to manage calls and messages more efficiently. Support for remote working is an integral part of the portfolio ensuring that home and mobile workers can work as effectively remotely as they could from an office location.
The full Avaya IP Office solution is easily managed through IP Office Manager, a Microsoft® Windows®-based PC software application, that connects to the Avaya IP Office system using the TCP/IP protocol.
Every Avaya IP Office platform protects your investments by supporting common software, telephones, and applications, and a range of device and user capacity. Expansion modules help you meet your changing or growing needs while retaining the cost-effectiveness of your original investment.
