Overview
Alcatel is one of the largest manufactures of telecommunication systems in Europe and are a leading technology innovator in the telecom market. The Alcatel OmniPCX range is an All-In-One-Box appliance where everything is handled by the Alcatel telephone system so that it can be kept completely separate from your Computer network if needed. It is modular and can easily grow with your company needs by adding / changing the individual modules.

Systems capacity ranges from 6 users for the small office / home office system to a maximum of 236 Users and 120 trunks.

All systems include Embedded Voicemail, CTI, Personal Assistant, Lan connectivity and much more.

Alcatel OmniPCX Office

Solution Overview
Alcatel OmniPCX Office is a new generation of communications solutions specifically designed for small and medium-sized business (SMB's), companies that often don't have the time or resources for learning and managing communications technology. Alcatel OmniPCX office handles all your communication needs, as it provides :

• Efficient business telephony
• An advanced Call centre
• Secure, controlled, powerful internet access
• Easy internal and external communications, through e-mail and unified messaging
• A strong IP infrastructure for sharing data resources and running IP telephony and VoIP

What makes the Alcatel OmniPCX Office different?

• You only buy what you need. It's a flexible, modular, cost-effective solution, so you don't have to buy the entire package unless and until you are ready./li>
• It provides you with the power you need today and will evolve with you tomorrow.
• It's a future-proof solution, based on state-of-the-art telecommunication technologies and industry standards.

Business Telephony

Alcatel OmniPCX Office delivers all the voice telephone capabilities you could possible want through its highly advanced call server, including IP telephony and VoIP, plus advanced applications such as an integrated call centre, automated attendant. Alcatel offers a wide range of terminals, from traditional analogue phones to PC based interfaces. One example is Alcatel's proven solution for cordless phones (DECT), which brings you mobility and enhances your efficiency.

But efficiency is not only a matter of features. Cost savings is another major factor. VoIP (Voice over Internet Protocol), for example, helps you save money, making communications more cost effective.

Key Features include

• Advanced call server to improve your greeting to customers
• Call centre to provide a professional welcome to callers and to enhance customer service
• Enterprise mobility (DECT), so you can be reached wherever you are
• Voicemail and personal assistant, for handling calls when you're away
• Screen pop-ups with contact cards, to improve customer service
• IP telephony and Voice over IP (VoIP) to reduce call costs
• E-Mail notification of messages left in your voice mailbox
• High level telephone service at your remote locations

A modular system

Alcatel OmniPCX Office is a modular system that can be fully customised, so that you only buy and install the functions you need. The modular architecture is combined with a unified software system, to provide businesses with optimal service, no matter how fast they grow. Designed for growth, the Alcatel OmniPCX Office can easily support new features, additional terminals and increased capacity. Three rack size modules with universal slots provide for numerous board combinations. With its unified software, Alcatel's OmniPCX Office can easily evolve with your companies needs.

Alcatel OmniPCX Office Compact Edition

Alcatel OmniPCX Office Compact Edition is designed for very small companies with a maximum of 20 users. This is a packaged solution that boasts all of the voice communication know-how of the Alcatel OmniPCX Office family.

It has been conceived to take up the minimum of office space. The cabinet is conveniently wall-mountable, with no noisy fan and no visible cabling.

Apart from voice quality, this communication system also delivers failsafe reliability and access to a powerful range of telephony features from the most basic (such as conference calls, music on hold or a greeting message) to the more advanced, including:

• A wide choice of terminals with 4 Reflexes digital sets, mobile DECT , analog sets or IP phones. All our terminals are highly user-friendly; transferring and forwarding calls couldn't be simpler -you can even call your contact by name thanks to a dial by name directory.
• A powerful embedded voice mail to take your messages any time when you are not available.
• The use of Alcatel's DECT mobile handsets to liaise with staff or colleagues wherever you are.
• An embedded personal assistant to provide the caller 5 ways to reach you when you're away from your desk: Voicemail, Mobile number, External number, Internal number (secretary) or Operator.
• An integrated CTI server enabling you to access a customer database from your PC or link up to third party applications specifically related to your business.
• An integrated automated attendant :- to greet correspondents 24 hours a day, automatically connect callers to the right person at peak times and broadcast information to customers, such as opening hours. (Internal Hard disc needed)
• An integrated Automatic Call Distribution application to improve processing of incoming calls by dispatching, automatically, incoming calls to available agents
• The latest innovations in IP telephony and VoIP, to use IP communications over Internet protocol and thus benefit from Branch offices, home workers or mobile workers.
• Flexible and future-proof as all the processor cards and application licenses can be transferred into the OmniPCX office which allows the system to grow as you do.